Nearly One Million Beta Users, 24 Languages, Web 2.0 Extensions, New Technical Support Services for Enterprises


In September last year, I posted on the introduction of IBM Lotus Symphony - beta version. Symphony is a suite of free desktop software for word processing, presentations and spreadsheets based on ODF. Lotus Symphony supports Microsoft Office and can export content in PDF format, too.

Now it's out of beta! You can download it here, for free, of course.
 

Here's the text of the IBM press release:

ODF Comes of Age: IBM Lotus Symphony Turns 1.0

Nearly One Million Beta Users, 24 Languages, Web 2.0 Extensions, New Technical Support Services for Enterprises

ARMONK, NY - 03 Jun 2008: Open Document Format (ODF) comes of age today as IBM (NYSE: IBM) announces the commercial-grade, general availability of Lotus Symphony (http://symphony.lotus.com/software/lotus/symphony), a suite of free, ODF-based software tools for creating and sharing documents, spreadsheets and presentations.

This announcement affirms IBM's commitment to evolving office productivity software from static, financially draining software to a dynamic, cost-effective tool that allows businesses to invest in more innovative pursuits.

While Lotus Symphony remains a free, easy download from the Web with free online, moderated support, IBM is also announcing fee-based services to support the needs of large organizations. This optional service, IBM Elite Support for Lotus Symphony 1.0, delivers unlimited remote technical support at a level consistent with other IBM software products via an annual subscription to IBM's Passport Advantage or Passport Advantage Express volume licensing programs.

Lotus Symphony could save a company with 20,000 employees $8 million in software license fees or potentially more than $4 million in software renewal fees. If it chose to switch to Symphony for only half of its employee population, it could still save several million dollars in license or renewal fees, even if it subscribed to IBM's Elite Support services at $25 per user for 1,000 employees.

Launched in September 2007, Lotus Symphony has been downloaded by nearly one million individuals in an open public Beta program. Lotus Symphony is a truly global product, available in 24 languages, developed by a worldwide team anchored in Beijing, China, and improved through the community of individual users on the Symphony Web site.

"Major technology vendors are lining up to support ODF -- even those previously opposed to it," said Steve Mills, SVP of IBM Software. "Symphony -- backed by enterprise customer support services -- is ready for business."

A growing number of businesses are considering decisions to renew their Office licensing agreements, and move up to Office 2007 and Vista. Lotus Symphony 1.0 provides a timely and cost-effective alternative tested by nearly one million people worldwide and backed by IBM.

Plugging Into the Power of Web 2.0

Another noteworthy benefit of Lotus Symphony is aligned with Web 2.0 -- the newest Internet technology -- not the fading era of the personal computer. In the spirit of Web 2.0, Lotus Symphony individual users have the ability to influence the development of the software through feedback on the Symphony site, much the way that content is continuously revised and updated through Wikipedia.

More importantly, IBM offers a set of powerful, open APIs for extending Lotus Symphony with a wide range of plug-ins -- including Eclipse and Universal Network Object component model and others. This can empower business people to harness powerful business processes such as enterprise resources planning and customer relationship management directly from their desktop. Companies and governments can integrate Lotus Symphony tools into their custom applications and connect to myriad data sources that allow individuals to work in a single view while presenting and updating data from multiple sources instantly.

IBM is offering a free developer toolkit on the Symphony site that enables individual users of Lotus Symphony, as well as independent software developers, to create plug-ins, or software adaptors, and composite applications, or mashups. These can transform static documents into living information streams capable of managing primary business functions such as shipping, sales and fulfillment.

The three core tools comprising Lotus Symphony -- Lotus Symphony Documents, Lotus Symphony Spreadsheets and Lotus Symphony Presentations -- handle the majority of office productivity tasks that most people perform. Quick reading reference cards and online tutorials on the Lotus Symphony Web site show how easy it is to transfer documents between Symphony and Word, PowerPoint or Excel.

Symphony Provides a Foundation for SMBs

In a related development, Lotus Symphony is being extended to small businesses within a new turnkey collaboration product called IBM Lotus Foundations (www.ibm.com/lotus/products/foundations), commercially available today. Lotus Symphony will serve as the office productivity software within Lotus Foundations, which also includes Lotus Notes and Domino mail, file management, directory services, firewall, back-up and recovery, anti-virus, and anti-spam features. Lotus Foundations is part of a broad IBM initiative code-named "Blue Business Platform" to simplify information technology for small businesses.

Local IBM Business Partners are the primary route to market for Lotus Foundations. A variety of third parties, such as Linux distributors, media companies and IBM Business Partners from North America, Europe and the Asia-Pacific region are offering Lotus Symphony either as a free, standalone download off the Web or for sale with customized applications.

When Patrick Durusau wrote that Microsoft had no opposition to ODF, he was indefensibly and gloriously wrong. Those of us involved in national standards bodies and on government policy panels have had the dubious honor of having to defend against Microsoft's desperate attempts to kill any possible introduction of ODF as a voluntary standard. Perhaps even worse was having to witness first hand Microsoft making loud complaints against any internal government policies of the usage of ODF and any software which uses ODF (OpenOffice.org being the most prominent). And, of course, many of us have faced the intense lobbying campaign carried out by Microsoft against open source governmental policies.

So when Yasmin Mahmood, Microsoft Malaysia Managing Director, made the famous statement that "It's not about choosing, but about having a choice" with reference to ODF and OOXML, we assumed this was a new chapter in Microsoft history.

Then came along a recent blogpost by Harisfazillah Jamel, "Apabila Membuat Pilihan Dipersoalkan / When Choices are Questioned", on the right of government agencies to make choices. It's written in Malay, but it has been translated by Yoon Kit for the benefit of our international readers. It makes for extremely interesting reading on the pressure Microsoft Malaysia is placing on a government agency because of their choice to use OpenOffice.org/ODF over Microsoft Office:

Apabila Membuat Pilihan Dipersoalkan (When Our Choices Are Questioned)

Ada yang sebuah syarikat ICT yang kononnya mempunyai satu lagi standard bagi satu perkara adalah satu pilihan kepada pengguna. Sedangkan pengguna, mana-mana pengguna juga faham, standard, mempunyai standard bermaksud kita telah membuat pilihan, membuat satu pilihan daripada pelbagai pilihan yang terbaik untuk pengguna.

There is an ICT company which has one more standard for one more application for one more choice for consumers. While consumers, many users understand standards, having standards means we have made a choice, a choice which  is the best for users from many options.

Wakil mereka di Malaysia dalam satu muka surat sebuah akhbar menyatakan, kejayaan mereka mendapatkan iktiraf standard bagi satu format adalah satu pilihan kepada pengguna. Teruskan membaca, apabila membuat pilihan bukan kehendak mereka, adalah bukan pilihan mereka.

Their Malaysian representative, in a page of a newspaper stated that their success of having the standard as a format is yet another choice for users. Read it, if we make a choice not to their liking, it is not their choice.

Lalu sebuah agensi dalam kerajaan Malaysia telah membuat pilihan. Membuat pilihan bukan dalam kehendak syarikat ICT tersebut. Pilihan setelah panjang membuat penilaian. Pilihan atas dasar untuk memberi sokongan dan pilihan kepada agensi-agensi lain. Pilihan yang dibuat atas kehendak sendiri tanpa  tekanan mana-mana pihak. Pilihan yang dipesetujui diperingkat pengurusan tertinggi hinggalah keperingkat bawahan.

An agency in the government of Malaysia had already made a choice. The choice was not the choice of the said ICT company. The choice was made after a long study. The choice was based on principles to bring support and choice to other agencies The choice was made on its own needs without any pressures from any party. The choice was agreed by the highest level of management to the lowest level.

Sekarang timbul isu, syarikat ICT itu tidak senang dengan pilihan yang dibuat oleh agensi itu. Mereka merasakan agensi ini mahu menentukan dasar yang keras terhadap pilihan yang telah dibuat. Oh ya betul, mereka tidak senang dengan pilihan yang dibuat oleh sebuah agensi kerajaan Malaysia dan mula menjalankan kerja-kerja melobi untuk memaksa agensi ini, menurunkan maksud polisi penggunaan standard yang telah dibuat oleh agensi ini.

Now this issue has surfaced. The ICT company is not happy with the choice that was made by the agency. They felt that the agency wants to set a policy which is incompatible with the choice that they prefer. Oh that is true, they are not happy with the choice that was made by an agency of the Malaysian Government and have started work lobbying to force this agency to dampen the meaning of the policy of using standards that was announced by this agency.

Polisi yang telah disusun, dibincang dengan panjang lebar dan diluluskan dalam pengurusan tertinggi agensi ini mahu diubah oleh syarikat ICT tersebut kerana ia tidak menepati pilihan yang kehendak mereka. Bahawa diingatkan polisi ini adalah khusus hanya untuk agensi ini supaya memudahkan pelaksanaan atas satu standard. Itu maksud tujuan standard, memudahkan pelaksanaan kepada satu pilihan.

The policy that was prepared, was discussed widely and in detail, was approved by the highest level management of this agency, is to be modified by the said ICT company because it is not inline with their needs. Whereas it is reminded that this policy is specifically for this agency such that it  can easily implement one standard. That is the meaning and purpose of a standard, the ease of implementing one choice.

Yang buat saya marah, adalah teknik yang saya panggil, kilas tangan dengan kasar memaksa agensi ini tukarkan polisi agensi ini. Ya memaksa, walau apa pun cara yang digunakan, bagi saya ia masih panggil ia memaksa, agensi ini tukarkan polisi dari segi pelaksanaan.

What makes me angry is  what I call their heavy handed technique of forcing the said agency to change its policies. Yes force, by any means possible. I still call it force, to get the agency to change its policies on implementation.

Bagi saya, campur tangan dalam urusan sebuah agensi kerajaan Malaysia terutama melibatkan polisi, dan nyata sekali polisi ini adalah untuk penggunaan agensi tersebut oleh sebuah syarikat luar negara merupa satu campur tangan asing... Sebuah bentuk penjajahan ...

For me, their intervention in the business of an agency of the Government of Malaysia especially when it involves policies, and especially when this policy is stated for the use of this agency, by a foreign company represents ... a form of colonisation ...

Siapa mereka untuk tentukan dasar dan pentadbiran sebuah negara.  Saya sebagai rakyat Malaysia cukup marah dengan campur tangan sebegini. Perkara ini telah lama diperhatikan sejak daripada melobi penerimaan standard yang kononnya adalah satu pilihan.

Who are they to define the policies and the running of a sovereign country. I, as a Malaysian citizen, have enough with their interference of this nature. This behaviour has long been witnessed ever since the lobbying efforts of the standards which is claimed to be yet another "choice".

Saya tidak akan duduk diam dengan bentuk penjajahan cara baru ini. Saya tidak akan berhenti menulis dan berkempen untuk mendedahkan apa jua yang dilakukan oleh syarikat ICT ini untuk terus memaksa penggunaan produk mereka.

I am not going to sit quiet with this new form of colonisation tactic. I am not going to stop writing and campaigning and resist any action by this ICT company which forces the use of their products.

Banyak sudah duit rakyat, duit rakyat mengalir keluar daripada Malaysia, hanya untuk pembayaran lesen. Pembayaran hanya atas kertas, tiada hasil kepada kita rakyat Malaysia, hanya menjadikan syarikat luar negara atau individu luar negara lagi kaya.

Too much of our citizens money, money of the people has flowed out from Malaysia, only to purchase licenses. The payment is only for paper, without any value to us Malaysian citizens, only to make a foreign company or individual foreigners rich.

Sedangkan duit yang berjuta-juta itu boleh dialirkan kepada industri ICT negara kita dalam bentuk pelaksanaan sistem sokongan, penyelidikan dan pelaksanaan kepada aplikasi sumber terbuka atau Open Source Software.

If only the multi-millions of riggit could flow to our ICT industry in the form of system support, research and implementations in Open Source Software.

Mengapa perlu kayakan orang lain sedangkan rakyat ini yang membayar cukai tersebut perlu lihat sahaja duit itu keluarkan. Sedang sudah ada pilihan, pilihan yang setelah dikaji, boleh mendatangkan faedah yang banyak kepada rakyat Malaysia.

Why must we make other people wealthy while citizens have to pay the tax. Just see the expenditure. While there is already a choice, a choice that has been evaluated which can bring much benefits to the citizens of Malaysia.

Polisi dan dasar sudah ada. Mengapa tidak sokong? Soalan yang hendak tanya kepada ahli-ahli politik negara kita ...

The Policies are already defined. Why is there no support? These are the questions which need only be asked to the politicians of our country ...

Apa yang saya tulis ini adalah pendapat peribadi, akan tetapi saya mahu ia dipandang  serius oleh banyak pihak. Lama mana kita mahu dijajah ... ???

What I have written is just my personal opinion, but I want this viewed seriously by many. How long do we ever want to be colonised ... ???

I really must commend Patrick Durusau's innate capability of writing the most inflammatory and outrageous publications, publications that are so divorced from reality that one cannot help but think that the dude must be hoarding some seriously good weed to be able to live so completely within his own defined existence. His latest publication, "Not With a Bang, but With a Whimper", has been receiving flak from the collective open standards community for exactly that reason and rightly so.

Patrick writes that:

Signs the document standards war was entirely fictitious have been around for quite some time. Where was the Microsoft opposition to OpenDocument in standards bodies such as OASIS and ISO? Perhaps they forgot? Didn't get the memo?

Given that we at OpenMalaysiaBlog, as open standards supporters, have been at the forefront of receiving the brunt of their vicious (and often personal) attacks on ODF, I find Patrick's assertions as ridiculous and cockeyed at best, and deliberately offensive at worst.

Microsoft has been running an anti-ODF campaign in favour of OOXML for a long long time now. In Malaysia, their campaign started with opposition to Malaysia's proposed adoption of ODF ISO26300:2006 as a voluntary standard by invoking Fear, Uncertainty and Doubt on the ODF standard. The campaign continued on by personally attacking members of the technical committee who were in favour of ODF, by casting undue aspersions on their characters, in particular, insinuating that we were subversive agents of IBM intent on the destruction of Microsoft (apparently, anybody who supports truly open standards is a biased IBM agent).

In fact, during a technical standards meeting on ODF, senior management of Microsoft Malaysia printed out an unrelated and personal blog post from Yoon Kit (in which he was slightly critical of a Malaysian government agency whose representative was also present during the meeting), passed it around to all members present in the meeting and demanded for proper ethical conduct from members. That's right, folks - he printed out a non-technical blog post and attempted to cast a false and misleading charge on the character of a member of the technical meeting.

To the credit of the representative of the government agency in question and the chairman of the meeting, the meeting was quickly brought to order. The representative of the government agency did not have a problem with Yoon Kit's blog post but Microsoft Malaysia did. Note that this is not hearsay, I witnessed this first hand and was thoroughly shocked at the extent Microsoft would go to destroy any perceived threat to their Microsoft Office cash cow. The Microsoft Malaysia representative in question also distributed printed blog posts from OpenMalaysia and circled the name of a member of this blog who also happens to be an IBM employee, insinuating to all that members of OpenMalaysia are influenced by IBM in pushing for a pro-ODF stand. This happened during a meeting to discuss the technical aspects on ODF!

That particular meeting was followed by an anonymous smear campaign against one of the TC members. A letter was faxed to the organization of the TC member in question, accusing the TC member in question of helping politicize the issue (which is, of course, untrue). I too had the dubious pleasure of hearing first hand how Microsoft attempted to remove me from the TC (they did not succeed, thanks to integrity and cojones of the organization I am affiliated with).

If this unethical behaviour by Microsoft was not sufficiently despicable, they did the unthinkable by involving politics in what should have been a technical evaluation of the standard by writing to the head of the Malaysian standards organization and getting its business partners to engage in a negative letter writing campaign to indicate lack of support of ODF in the Malaysian market. Every single negative letter on ODF received by the Malaysian standards organization was written either by Microsoft, or a Microsoft business partner or a Microsoft affiliated organization (Initiative for Software Choice and IASA).

That's right, Patrick, every single negative letter on ODF can be traced back to Microsoft. And you ask where was Microsoft's opposition to ODF? Here is a letter by Yasmin Mahmood, Microsoft Malaysia Managing Director to the head of the Malaysian standards organization, opposing ODF as a voluntary standard (note that I have digital copies of all the letters in questions, if you wish to read them):

Patrick, you write that:

Need more? Watch the reaction to this announcement by Microsoft. Remember the cry has been that Microsoft should adopt OpenDocument. Microsoft has now adopted OpenDocument and it will be devoting resources to its development. For those unfamiliar with the concept, that means Microsoft will be making a positive contribution to the ODF development effort.

My recommendation is that everyone put up their noise makers and welcome Microsoft to the OpenDocument community and prepare to work with them to advance its development

Patrick, you make the assumption that those who are opposing OOXML are doing it solely because we oppose Microsoft. You couldn't be more wrong and I think it's high time you recognize the most excellent effort by many parties in helping improve the OOXML specification.

Yoon Kit and myself have spent countless weekends and many, many, many man hours finding ways of improving the proposed standard. My report to the TC, based on the reading made of the proposed standard, have always been on a solely technical basis, and Patrick, you of all people, should accede to the fact that there are/were severe technical deficiencies in the proposed standard and that input from members of National Bodies helped improve the specification.

The campaign against Open XML was at its start, in the middle and at the end an anti-Microsoft campaign. The merits or demerits of Open XML were simply a convenient launching point for criticisms of Microsoft.

Making the dangerous argument that "the merits or demerits of OOXML were simply a convenient launching point for criticisms of Microsoft" works to undermine the important constructive value of  criticism, which is to improve the proposed standard in question. The logic you have employed, that any attempt to criticize the technical deficiencies in OOXML is equated to criticism of Microsoft, is superfluous. By any measure, our criticism and feedback has helped improve the proposed standard immeasurably and you simply must recognize that, if intellectual honesty carries still carries weight with you.

Patrick, to further claim that we are solely "noise makers" does irreparable damage to value of the work we have put into improving the proposed standard. In fact, some of the decent folk at Microsoft (yes, they actually exist) helped arrange a conference call to Brian Jones, whose input helped clarify some the issues I was attempting to understand. I subsequently revised my technical contribution to the TC based on the clarification by Brian Jones. Your assertion that we are doing this so as to criticize Microsoft is an unfair charge and only serves to undermine your already dwindling reputation among the open standards community.

Now, when I was first told about Microsoft Office support for ODF by a Microsoft employee, my reaction was: "Awesome!". Then I puzzled for a minute over why they didn't do this two years ago and avoid opposing the passage of ODF as a Malaysian standard. In any case, the following day, I relayed this message to Yasmin Mahmood, the Microsoft Malaysia Managing Director, with an invitation for OpenMalaysia Blog to interview her on this positive and constructive development. I've not heard back from Yasmin on my invitation, but let me publicly assure the lady that the invitation is still open and we are committed to publishing the interview verbatim (word for word). Yoon Kit and I also offered to publicize the good work Microsoft is doing on ODF by running an interview with them. Brian and Doug, that invitation is still open if you choose to accept it by answering the questions we sent to you 11 days ago.

So all in all, Patrick, you owe us an apology for your thoughtless remarks, your unfair insinuations and biased connotations on our character.